Terms of Service
New customers are required to complete a Credit Profile sheet. Information you give us is used to establish your customer file in accordance with our corporate policies, and to fulfill AML requirements for dealers in Precious Metals under the United States Patriots Act.
New customers are expected to pay on delivery of Platina products and services (COD). Should you request payment terms, the size of your credit line will be determined based on your Platina purchase/payment history, your most recent Credit Profile sheet, information from rating agencies like JBT and D&B, and trade references. We reserve the right to re-evaluate your credit line at any time. Unless otherwise agreed to, our credit terms are Net 30-days. Invoices that are more than 15 days past due may be charged a 1% penalty each month they remain delinquent.
Web site prices are published for reference only, and are adjusted based on market conditions (usually 2nd London Fix). Your prices may be higher or lower depending on timing, prior arrangements and other added services.
If not worked on, Platina castings are unconditionally guaranteed for 30 days. If you don’t like what you see - return it to us for full refund, no questions asked. If you are dissatisfied with our castings after they have been worked on – we will still take them back during the 30-day period, but your credit amount will be reduced to “scrap” metal value.